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Unit: Communication and teams

MSAPMSUP102A: Communicate in the workplace
MSAPMSUP106A: Work in a team




Body language

a form of non-verbal communication that includes gestures, facial expressions and body poses

Closed question

a question that requires a very simple answer, such as yes or no


making a response to another person's communication

Non-verbal communication

the use of body language, tone of voice, hand signals and other methods for getting a message across without using words

Open question

a question that asks another person to state their views or provide advice

Verbal communication

the use of spoken words to convey a message

Written communication

the use of written words to convey a message