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Unit: Communication and teams

MSAPMSUP102A: Communicate in the workplace
MSAPMSUP106A: Work in a team

Section 1: Communicating with others

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Audio for slide 1 (mp3 |6|KB)

There are three basic types of communication:

  • verbal, which includes talking face-to-face and over the phone

  • non-verbal, including 'body language' and other forms of communication that don't use words, and

  • written, such as workplace documents, emails and reports.

In this section, we'll provide an overview of each of these types of communication.

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Completing this section

Audio 2 (mp3 |6|KB)

The assignment for this section is designed to test your understanding of the different types of communication and your ability to complete workplace forms.

Have a look at the Assignment now to see what you'll need to do to complete it. You'll find the link in the menu bar.

Also in the menu bar are links to the lessons for this section:

  • Verbal communication

  • Verbal instructions

  • Body language

  • Signs and hand signals

  • Forms and reports

  • Emails

  • Mobile phones

  • Seeing things from other angles.

These lessons will provide you with background information that will help you with the assignment.

To see an example of what can go wrong when communication fails, have a look at the cartoon on the Just for fun page.

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