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Unit: Communication and teams

MSAPMSUP102A: Communicate in the workplace
MSAPMSUP106A: Work in a team

Section 2: Working in teams

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There are some jobs you can do on your own, without any help from others.

But most people work in a team at least some of the time.

Team work allows individual members to specialise in different aspects of the job, and to help each other when the task requires more than one pair of hands.

Teams also help to motivate the individual members and give everyone the sense that they're working together with the same objectives in mind.

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In this section, we'll analyse the characteristics of a good team and talk about how you can get the most out of your involvement and put the most back into the group effort.

To a large extent, productive teams depend on strong communication skills between the members - so we'll apply a lot of the concepts covered in the last section to this topic.

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It's quite likely that your work team will be involved in on-site installations.

However, there are many other environments in this industry where people work as part of a team, including in manufacturing plants, retail outlets, showrooms and warehouses.

The same principles apply to all of these workplaces.

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Completing this section

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The assignment for this section is a self-report on your ability to plan a task, manage your time and work with others.

Have a look at the Assignment now to see what you'll need to do to complete it. You'll find the link in the menu bar.

Also in the menu bar are links to the lessons for this section:

  • Features of a good team

  • Being a good team player

  • Giving and receiving feedback.

These lessons will provide you with background information that will help you with the assignment.

The Just for fun page takes a peek at a day in the life of Bob, an on-site installer.

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